Useful Information for Your Holiday at the Hotel das stachelburg Find out in advance!

We try to ensure that your holiday with us in Parcines/Partschins will be stress-free and that you’ll feel completely at home. We’ve therefore put a lot of thought into creating various kinds of value-added services to make your holidays even better. On arrival, we issue each of our guests with a MeranCard as well as discounted Texelbahn Cableway tickets to help you explore South Tyrol cost-effectively and without any hassles.

 Please also refer to our Cancellations Policy in case you need to rebook or cancel your holiday.

General info: arrivals/departures/billing/pets

On the day of arrival, your room is ready from 2.00 pm. If you’ll be arriving after 6pm please notify us in advance of a late check-in. On the day of departure we kindly ask you to vacate the room by no later than 10.30 am. If you’d like to reduce your board basis to include breakfast only, the price reduction (in all room categories) is in the order of EUR 15.00 per person/day. The evening meal can, however, be reserved from one day to another. Our guests pay EUR 32.00 per person.

During the special events weeks, unutilized services will not be refunded. Double room for use as single is possible on request subject to availability.

The hotel bill may be settled in cash, cheque and debit/credit card. Kindly note that in Italy debit cards are capped at EUR 1,000 – EUR 1,500 and cash payments are limited to EUR 2,999.99.

We charge EUR 20 per day for your pet dog. Please bring your own dog blanket and sleeping basket for your four-legged friend. Dog-free zones include the restaurant, spa area and the sunbathing area where pets cannot enter. Possible damage caused by pets is the responsibility of their owners. At check-out, we also reserve the right to charge a cleaning fee.

Please Note: in the hotel as well as in the public areas in the region’s villages, towns on walks and on the hiking trails, dogs must always be kept on leashes. On all forms of public transport and on cable cars, dogs must be muzzled.

Guests may request specific rooms and/or tables in advance and we will try to satisfy your request, although we cannot always guarantee satisfaction. As elsewhere, customer fidelity pays off at the Hotel das stachelburg. Returning guests who have already stayed at our hotel three times for a duration of at least seven consecutive days during the past five years (special weeks excluded) are eligible for a 3% discount on the price of a room.