Cancellations Policy at the Hotel das stachelburg in South Tyrol Plan your vacation worry free

Have your plans suddenly changed due to unexpected circumstances so you need to cancel your holiday? If so, please let us know by e-mail as soon as possible. The right of withdrawal as laid down in the Consumers' Code is not contemplated – however, we are willing to apply the following conditions for withdrawal: (Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 Consumers' Code)

  • in case of travel restrictions due to Covid-19, we would like to point out that you are free to cancel your holiday exempt from charges 5 days before arriving

CANCELLATION TERMS, WHICH ARE NOT IN CONNECTION WITH COVID-19:

  • up to 1 month before arrival - free cancellation possible
  • for later cancellations we charge up to 100% of the total price of the booking, depending on whether and how long we can rent the booked room.

Late arrivals or early departures: days lost will be charged in full per the original confirmed reservation, according to internationally accepted norms.

Your holiday is secure. In order not to be charged cancellation fees in case of a travel cancellation, we recommend you take our trip cancellation insurance. Click here to book your policy.

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