Have your plans suddenly changed due to unexpected circumstances so you need to cancel your holiday? If so, please let us know by e-mail as soon as possible. The right of withdrawal as laid down in the Consumers' Code is not contemplated – however, we are willing to apply the following conditions for withdrawal: (Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 Consumers' Code)
ADAPTED CANCELLATION CONDITIONS
- up to 1 month before arrival - free cancellation possible
- in case of cancellation up to 14 days before arrival we charge up to 80% of the total price of the booking
- from 13 days and less before arrival the total amount will be charged in case of cancellation.
- Cancellations are only valid in written form.
Late arrivals or early departures: days lost will be charged in full per the original confirmed reservation, according to internationally accepted norms.
Please note that the costs for cancellation will be charged by us upon expiry of the free period of 30 days prior to arrival, regardless of whether the booked room was sublet in full or only in part.
Your holiday is secure. In order not to be charged cancellation fees in case of a travel cancellation, we recommend you take our trip cancellation insurance. Click here to book your policy.