Cancellations Policy at the Hotel das stachelburg in South Tyrol What you should know

Have your plans suddenly changed due to unexpected circumstances so you need to cancel your holiday? If so, please let us know by e-mail as soon as possible. The right of withdrawal as laid down in the Consumers' Code is not contemplated – however, we are willing to apply the following conditions for withdrawal: (Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 Consumers' Code)

You may l. If your booking is cancelled from 29 days or less before your reservation, you will be billed as follows:Have your plans suddenly changed due to unexpected circumstances so you need to cancel your holiday? If so, please let us know by e-mail as soon as possible. You may cancel without any penalty charges up to 30 days prior to arrival. If your booking is cancelled from 29 days or less before your reservation, you will be billed as follows:

  • Cancellation without any penalty charges up to 30 days prior to arrival
  • Cancellation from 29 before 8 days before the day of arrival: 50% of the agreed total price
  • Cancellation from 7 days before  teh day of arrival or not arrivals: 90% of the agreed total price

Late arrivals or early departures: days lost will be charged in full per the original confirmed reservation, according to internationally accepted norms.

Your holiday is secure. In order not to be charged cancellation fees in case of a travel cancellation, we recommend you take our trip cancellation insurance. Click here to book your policy.

Rooms
discover